Quick help
Purchase unavailable
Confirm that you are signed into the App Store, purchases are allowed in Screen Time settings, and your device has an active internet connection. Then fully close and reopen the game.
Ad unavailable
Rewarded ads require a network connection and available ad inventory. Wait briefly, check your connection, and tap the rewarded revive again.
Full Game missing
Open the Store and choose Restore Full Game while signed in with the Apple Account that originally completed the purchase.
Leaderboard unavailable
Check that Game Center is enabled and signed in under iOS Settings. Reopen the game after changing Game Center settings.
Purchases and restoration
Apple processes all in-app purchases. Neon Horde Survivor never asks for your card number or Apple Account password.
- Confirm the purchase finished successfully in Apple’s purchase sheet.
- Keep the game open until the purchased item appears.
- For Full Game, use Restore Full Game from the in-game Store if access is missing.
- If a shard purchase was charged but not delivered, do not buy it repeatedly—contact support with the details below.
Consumable shard packs
Shard packs are consumable purchases and are not restored like Full Game. If a completed shard transaction was not credited, contact support so the transaction can be investigated.
Refunds and billing
Billing and refund requests are handled by Apple. Visit reportaproblem.apple.com to review eligible transactions or request help from Apple.
Rewarded revive ads
Watching a rewarded advertisement is optional. A revive is granted only after the advertising provider reports that the reward requirement was completed.
- Check that Wi-Fi or cellular data is working.
- Disable a VPN, DNS filter, or ad blocker temporarily and retry.
- Wait 30 seconds before retrying if an advertisement fails to load.
- Do not close the advertisement before the reward confirmation.
- Restart the game if the ad remains unavailable.
Ad availability is not guaranteed in every region or at every moment. If an advertisement closes without granting the revive, include the approximate time and what appeared on screen when contacting support.
Progress and Game Center
Game progress and settings are primarily stored on the device. Removing the app, clearing its storage, or changing devices may remove local progress unless it is preserved by an Apple device backup.
Game Center leaderboards and achievements require an active Game Center sign-in. Scores may take a short time to appear after a run. Full Game can be restored using the original Apple Account; consumable shard balances are not restored as a permanent entitlement.
Contact support
Email the developer and include enough information to reproduce the issue. Do not send passwords, complete payment-card details, or other sensitive information.
- Device model and iOS version
- Game version and build number
- Approximate date and time
- Screenshot or exact error message
- Purchase product, if applicable
- Steps that caused the problem